Return Policy

Here is the professionally written Return Policy for Furaousa.com, designed to meet Klarna’s requirements, reassure customers, and protect your business:

 

 

 

Return Policy

 

Operated by: FR Wellness LLC

 

At Furaousa.com, your satisfaction matters. While we hope you love everything you order, we understand that sometimes a return is necessary. Below you’ll find everything you need to know about how returns are handled.

If you have any questions, don’t hesitate to contact us at info@furaousa.com — we’re here to make the process as smooth as possible.

 

1. Return Window

We offer a 14-day return period from the date you receive your product. If 14 days have passed since delivery, unfortunately we cannot offer a refund or exchange.

 

2. Conditions for Return

To qualify for a return:

  • The item must be unused, unopened, and in original packaging

  • You must provide proof of purchase (such as your order number or receipt)

  • The product must be returned in a resellable condition

We reserve the right to deny refunds for items that show signs of use, damage, or tampering.

 

3. Return Address

All returns must be sent to the following address:

FR Wellness LLC

23810 Lemon Ave Perris, CA 92570

Please note: We do not accept returns without prior authorization.

 

4. How to Request a Return

To initiate a return:

  1. Email us at info@furaousa.com with your order number, item(s) you wish to return, and the reason

  2. We will review your request and, if approved, provide return instructions

  3. You are responsible for return shipping unless the item was defective or sent in error

We recommend using a trackable shipping service and keeping proof of postage.

 

5. Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be issued to your original payment method within 5–7 business days.

Shipping fees are non-refundable, except in cases of our error.

 

6. Damaged or Incorrect Items

If you receive a product that is damaged, defective, or not what you ordered, please contact us within 5 days of delivery. We’ll gladly make it right with a replacement or refund — no hassle.

 

7. Exchanges

We currently do not offer direct product exchanges. If you’d like to swap an item, please initiate a return and place a new order.

 

8. Questions?

We’re happy to help with any concerns:

FR Wellness LLC

Email: info@furaousa.com

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